Privacy Policy

The personal data we collect depends on how you interact with us. It may include:

• Your name, email address and telephone number
• Your business name, role and industry
• Information submitted through our contact forms
• Information about your business needs, projects, budget and preferred services
• Communications exchanged through email, telephone, messaging platforms, meetings or social media
• Quotations, contracts, invoices, payment records and transaction information
• Project files, documents, photographs, videos or other materials you provide
• Supplier, partner, client, employee, contractor or event-participant information provided for an agreed project
• Where event crew are coordinated as part of an agreed engagement: relevant experience, availability, contact details and work-eligibility information where required. This information is provided to us directly or through a client or partner, not collected through this website.
• Technical information such as your IP address, browser type, device information, referring page and activity on our website
• Any other information you choose to provide to us

Please avoid sending sensitive personal data unless it is necessary for an agreed purpose and we have asked you to provide it.

If you provide personal data about another person, you confirm that you are authorised to provide it and, where required, have informed that person of the relevant purpose or obtained their consent.

We may collect personal data:

• Directly from you when you contact us, complete a form, request a quotation or engage our services
• During meetings, calls, events or project delivery
• Through our website, analytics tools and similar technologies
• Through publicly available business sources
• From your authorised representatives, colleagues or project partners
• From referral partners, suppliers or platforms where you have permitted the information to be shared
• When a client provides information that we need to perform an agreed service

Where appropriate, we will inform you of the purposes for collecting your personal data before or at the time it is collected.

We may collect, use or disclose personal data for purposes including:

• Responding to enquiries and arranging calls or meetings
• Understanding your needs and recommending an appropriate service
• Preparing proposals, quotations, agreements and project plans
• Providing and administering IUWUH memberships and defined services
• Managing client relationships and project communications
• Delivering marketing, business-development, operational, systems, sourcing, staffing and event-support work
• Coordinating with approved suppliers, freelancers, project partners and service providers
• Screening, interviewing, briefing and coordinating event crew where this forms part of an agreed engagement
• Processing invoices, payments and account records
• Providing customer support and following up on active work
• Improving our website, services, systems and customer experience
• Measuring website use and the effectiveness of our communications
• Maintaining the security and proper operation of our website and systems
• Managing records, audits, disputes and internal administration
• Complying with legal, regulatory and contractual obligations
• Protecting our rights, property, staff, clients and other individuals
• Sending updates or marketing communications where you have consented or where otherwise permitted by law

We will not use your personal data for a materially different purpose without informing you and obtaining consent where required.

We may send you information about IUWUH services, events, resources or updates where:

• You have asked to receive them
• You have provided consent
• The communication relates to an existing business relationship and is permitted by law
• Another legal exception applies

You may unsubscribe using the instructions in the message or contact us at hello@iuwuh.sg.

For marketing sent to Singapore telephone numbers, we will comply with the applicable Do Not Call provisions. Withdrawing consent for marketing will not prevent us from sending necessary service, transaction or project-related communications.

Our website may use cookies and similar technologies to:

• Enable essential website functions
• Remember relevant preferences
• Understand how visitors use the website
• Measure website performance and enquiries
• Protect the website from misuse or security threats

These technologies may collect information such as your IP address, device type, browser, referring page, pages visited and interactions with the website.

You may control cookies through your browser settings and any controls made available on our website. Disabling certain cookies may affect how parts of the website function.

Where third-party analytics or advertising tools are used, those providers may process information according to their own privacy policies.

We do not sell personal data.

We may disclose personal data to:

• Our employees and authorised team members
• Contractors, freelancers and project collaborators who need the information to perform agreed work
• Website hosting, cloud storage, communications, analytics, payment, accounting and other technology providers
• Suppliers, venues, event crew and production partners involved in an agreed project
• Professional advisers such as lawyers, accountants, auditors or insurers
• Government agencies, regulators, courts or law-enforcement bodies where required by law
• A successor organisation in connection with a merger, restructuring, sale or transfer of the business, subject to appropriate safeguards
• Other parties where you have authorised the disclosure

We take reasonable steps to limit disclosures to what is necessary for the relevant purpose.

Where practical, suppliers and project partners will receive only the information they need to perform their part of the work.

Some IUWUH services may require us to process personal data on behalf of a client—for example, information relating to the client’s customers, employees, event participants, suppliers or applicants.

When we process personal data on a client’s behalf, we will:

• Process it for the agreed service and according to the client’s lawful instructions
• Apply reasonable security and confidentiality measures
• Limit access to people who need the information for the project
• Return, delete or anonymise it when it is no longer required, subject to legal and operational obligations

The client remains responsible for ensuring that it has the necessary authority, notices and consents to provide the personal data to IUWUH for processing.

Some of our technology providers, contractors or service providers may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under the PDPA. This may include contractual safeguards, appropriate service-provider terms or other legally recognised transfer mechanisms.

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold. These may include:

• Access controls and account permissions
• Password protection and authentication measures
• Secure or reputable storage and communications platforms
• Limiting access to authorised personnel
• Confidentiality requirements
• Software and system updates
• Secure disposal or anonymisation when information is no longer needed
• Reviewing suspected data incidents and taking corrective action

No internet transmission or storage system can be guaranteed to be completely secure. If a data breach occurs, we will assess it and notify the relevant individuals and authorities where required by law.

We retain personal data only for as long as it is reasonably necessary to:

• Fulfil the purpose for which it was collected
• Deliver and support an engagement
• Maintain appropriate business, financial and project records
• Resolve disputes or enforce agreements
• Meet legal, regulatory, accounting or reporting obligations

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Different types of records may be retained for different periods depending on their purpose and applicable requirements.

You may contact our Data Protection Officer to:

• Request access to personal data we hold about you
• Ask how your personal data has been used or disclosed, where applicable
• Request the correction of inaccurate or incomplete personal data
• Withdraw consent for a particular use or disclosure
• Raise a question or complaint about our handling of personal data

We may need to verify your identity before processing a request.

Access and correction requests remain subject to the exceptions and procedures permitted under the PDPA. We will respond within a reasonable time and may ask for additional information where necessary to understand or fulfil your request.

You may withdraw consent to our collection, use or disclosure of your personal data by contacting our Data Protection Officer.

Please give us reasonable notice and identify the purpose for which you are withdrawing consent. We will explain any likely consequences before completing the request.

Depending on the nature of the withdrawal, we may no longer be able to provide certain services, continue an engagement or respond to a request. Withdrawal will not affect collection, use or disclosure that is required or permitted by law.

Our website may link to third-party websites, social-media services, scheduling tools, messaging platforms or payment providers.

We do not control the privacy practices of those third parties. You should review their privacy policies before providing personal data through their services.

IUWUH’s website and business services are primarily intended for business owners and organisational representatives.

Where a project involves children or young people, we will apply appropriate safeguards and obtain consent from a parent, guardian, school, client organisation or other authorised party where required.

Children and young people should not submit personal data through our website without appropriate adult permission.

Where a project involves photography, video recording, testimonials or client stories, we will obtain the necessary permissions or rely on another lawful basis before using identifiable personal data for publicity.

Participation in a project does not automatically give IUWUH permission to use a person’s image, testimonial or personal information for marketing.

Additional notices may be provided for particular events, productions or campaigns.

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this page with its effective date. Material changes may also be communicated through other appropriate channels.

For access or correction requests, withdrawal of consent, privacy questions or complaints, contact:

Data Protection Officer
As We Move Pte. Ltd. / IUWUH
Email: hello@iuwuh.sg
Website: https://iuwuh.sg

Please use the subject line “Privacy Request” and include enough information for us to identify and respond to your request.

We aim to acknowledge privacy-related enquiries promptly and address them within a reasonable period.